Additional Disclosures for California and Canada Residents

1. California Residents

For our customers and employees of our group companies residing in California (hereinafter collectively referred to as "you" or "your"), this section outlines the types of personal information we collect, how we use it, and your options for managing your personal information, as well as your rights under the California Consumer Privacy Act (as amended by the California Privacy Rights Act; hereinafter collectively referred to as the "CPRA").

(1) Personal Information

In this section, "personal information" means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.

(2) Personal Information We Collect and Disclose

The details regarding personal information we have collected from consumers over the past 12 months are as follows.
The terms "sell", "share" and "disclose" as used in relation to personal information shall follow the definitions set forth in the CPRA.

Categories of personal information	Sources from which we collected information	Purposes for collecting the information	Categories of third parties to whom personal information is sold, shared, or disclosed
Identifiers and internet or other electronic network activity information, such as IP addresses, online identifiers, consent information, browser information, country of access, and website activity	Directly from you	To provide and operate the Website To conduct marketing through the Website and by email	Selling or sharing to consent management platform providers and advertising platform operators
Identifiers and personal information described in the California Customer Records Act, such as names, addresses, telephone numbers, email addresses, and driver's license numbers	Directly from you From franchisees	To accept orders and ship products through our e-commerce website and stores To purchase products and verify identities at stores To manage member and customer information	Disclosure to delivery service providers (limited to information necessary for delivery) Disclosure among our group companies
Identifiers, personal information described in the California Customer Records Act, and characteristics of protected classifications under California or federal law, such as names, addresses, and age/date of birth	Directly from you From franchisees	To accept orders, ship products, and verify ages through our e-commerce website and stores To purchase products and verify ages at stores To conduct surveys regarding products and services	Disclosure to survey tool providers
Commercial information, such as names, addresses, email addresses, telephone numbers, records of products or services purchased, obtained, or considered, payment data, information appearing on a driver's license, inquiry-related information, and survey responses	Directly from you From franchisees	To process payments for purchased products To respond to inquiries	Disclosure to payment service providers Disclosure to CMS providers Disclosure among our group companies
Professional or employment-related information, such as names, addresses, sex, date of birth, email addresses, telephone numbers, working hours, social media accounts, information obtained through background checks (including criminal history), social security numbers, health information, and bank account information	Directly from employees From UP GARAGE USA Co., Ltd.	To manage employment To calculate and pay salaries To pay taxes To handle insurance procedures	Disclosure to accounting firms Disclosure to human resources and payroll system providers Disclosure among our group companies

(3) Sale or Sharing of Personal Information of Minors Under 16 Years of Age

We do not have actual knowledge that we sell or share personal information of minors under 16 years of age.

(4) Sensitive Personal Information

We do not use or disclose sensitive personal information, as defined in Section 1798.140(ae) of the CPRA, for purposes other than those specified in Section 7027(m) of the CPRA Regulations.

(5) Your Rights Under the CPRA

If you are a California resident, you have the following rights with respect to your personal information.

Right to Know - You have the right to request that we disclose the personal information we collect, use, disclose, sell, or share. Specifically, you may request that we disclose the following to you:

The categories of personal information that we have collected about you;
The categories of sources from which we collected the personal information;
The business or commercial purpose for collecting, selling, or sharing personal information;
The categories of persons to whom we disclose personal information;
The specific pieces of personal information we have collected about you;
The categories of personal information about you that we have sold or shared; and
The categories of personal information about you that we have disclosed for a business purpose.

Right to Delete - You have the right to request that we delete personal information about you that we have collected. However, we may not be required to comply with your deletion request if we need to retain your personal information for certain purposes. If we determine that we will not delete your personal information in response to your request, we will inform you of the reason for our decision.

Right to Correct - You have the right to request that we correct inaccurate personal information we maintain about you, taking into account the nature of the personal information and the purposes of the processing of the personal information.

Right to Opt-Out of Sale or Sharing - You have the right to opt-out of the third-party sale or sharing of your personal information for cross-context behavioral advertising purposes. This means that whenever you request us to stop selling and/or sharing your data, we will comply with your request. You may make such a request freely at any time by contacting us at the following email address: pms@upgarage-g.co.jp

Right to Limit Use and Disclosure of Sensitive Personal Information - You have the right to limit the use and disclosure of your sensitive personal information to what is necessary for us to provide our services or goods.

Right to Non-Discrimination - You have the right not to receive discriminatory treatment from us for exercising any of your rights under the CPRA as described in this section.

We will generally respond to requests under the CPRA within 45 days. If we require additional time, we will inform you in writing of the reason for the extension and the length of the extension period. However, requests to opt-out or to limit the use of sensitive personal information will be responded to within 15 business days.

In principle, you may exercise your rights free of charge. However, if a request is manifestly unfounded or excessive, in particular because of its repetitive nature, we may charge a reasonable fee or refuse to act on the request, and we will notify you of the reason for our refusal.

When submitting any of the requests described above, please provide us with the following information. Please note that we may request additional information or documentation from you.

Information for us to verify that you are the consumer or an authorized representative (a form of government-issued identification or other identity verification documents are required, except for requests to opt-out or to limit the use of sensitive personal information); and
Details of your request.

You may submit your requests described above through any of the following methods:

Email: pms@upgarage-g.co.jp
Contact Form: Click here
Phone: (714) 622-4100 (UP GARAGE USA Garden Grove Store)
Phone: (909) 248-0052 (UP GARAGE USA Ontario Store)

2. Canadian Residents

For our customers residing in Canada (hereinafter referred to as "you" or "your"), this section outlines the types of personal information we collect, the purposes for which we process such information, and your rights under the Personal Information Protection and Electronic Documents Act ("PIPEDA").

(1) Personal Information

For purposes of this section, "personal information" means information about an identifiable individual.

(2) Personal Information We Hold and Purposes of Use

Please refer to Section 1. (2) above.

(3) Your Rights Under PIPEDA

Right of Access - You have the right to request that we inform you whether we hold your personal information, provide an account of the past and current use that has been made of your personal information, and provide an account of the third parties to whom your personal information has been disclosed.

Right to Correct - If the personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct such information.

When submitting any of the requests described above, please contact us at the email address below with the following information. Please note that we may request additional information or documentation from you.

Information for us to verify that you are the individual or an authorized representative (a form of identity verification document, such as a government-issued identification, is required); and
Details of your request.

Email: pms@upgarage-g.co.jp

We will respond to your request within a reasonable period of time. We will charge a processing fee of JPY 1,000 (including tax) per request.

(4) Sharing of Personal Information with Group Companies

UP GARAGE USA Co., Ltd. may share customers’ names, addresses, contact information (such as telephone numbers and email addresses), transaction histories, and vehicle information with UP GARAGE GROUP Co., Ltd., and franchisees that have entered into franchise agreements with UP GARAGE GROUP Co., Ltd., for the purposes of order management and product delivery.

For inquiries regarding our handling of personal information or this Privacy Policy, please contact the officer in charge below:

Title: General Manager, Administrative Headquarters, UP GARAGE GROUP Co., Ltd.
Email: pms@upgarage-g.co.jp
Contact Form: Click here

This Privacy Policy was last updated: July 22, 2026